Thank you for shopping with Nutra Boat. We are committed to delivering your order in a timely manner. Please review our shipping policy to understand our processes and timelines.

1. Processing Time

• Orders are typically processed within 1-2 business days, excluding weekends and holidays. During peak periods (e.g., sales events, holidays), processing may take longer.
• Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Options & Rates

• Standard Shipping: Delivery within 5-7 business days. Rates vary based on the weight of your order and destination.

3. International Shipping

• We ship worldwide. International orders may be subject to additional taxes, duties, and import fees, which are the responsibility of the customer.
• Delivery times for international orders vary by country and may be delayed due to customs processing. Typical delivery is within 10-20 business days.

4. Tracking Your Order

• Once your order is shipped, you will receive an email with a tracking link to monitor its progress. Please allow 24-48 hours for tracking updates to appear.

5. Shipping Delays

• While we strive to meet the estimated delivery times, please note that unexpected delays (e.g., weather events, carrier issues) may occur. If your order is delayed, please contact us at [contact email/phone] so we can assist.

6. Address Changes

• Please double-check your shipping address before placing your order. We are unable to change the delivery address after the order has shipped.

7. Lost or Damaged Packages

• Lost Packages: If your package is marked as delivered but cannot be found, please contact us within 7 days for assistance.
• Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund.